Use Case: An exclusive experience with Linssen Yachts and Coupontools

Linssen Yachts, renowned for their luxurious yachts and exceptional service, has discovered a new way to surprise and connect with their customers. By leveraging the innovative tools from Coupontools, customers now gain access to personalized membership cards and digital warranty cards. This innovation streamlines the customer journey, making it smoother, more exclusive, and interactive. Read on to see how it works!

Flow 1: Membership card - Your key to an exclusive world

At Linssen Yachts, every customer is a VIP. That’s why, with Coupontools, they’ve introduced a digital membership card that grants customers access to unique benefits, such as:

How does it work?

1. Upload customer database - fast and secure

   
   

Linssen Yachts easily uploads their customer database into the Coupontools platform. The system instantly generates personalized digital cards for all customers.

2. Stunning digital cards sent via mailchimp

   
   

Customers receive a sleek digital card in their inbox. No paper hassle: they can save the card in their smartphone wallet or keep it as a PDF.

3. Access to the boat Messe in Düsseldorf

   
   

The card features a unique QR code or barcode. Upon entry at the fair, customers scan their card, and voilà! They’re in, and Linssen Yachts immediately knows who attended.

4. Stay connected with push notifications

   
   

Customers never miss an update. Whether it’s about exclusive offers, new yacht models, or events, everything is sent straight to their phone.

Flow 2: Digital warranty card - Warranty made effortless

When purchasing a stunning yacht, customers seek assurance and convenience. That’s why Linssen Yachts now provides a digital warranty card that’s always within reach.

How does it work?

• Automatically generated upon purchase

  
  

As soon as a customer buys a yacht, Coupontools creates a personalized warranty card. Details such as the serial number, purchase date, and warranty period are neatly displayed on the card

• Easy to receive and store

  
  

The card is sent via email.

Customers can instantly save it in their digital wallet or download it as a PDF. Convenient and sustainable.

• Quick warranty handling

  
  

For a service or warranty claim, the service staff simply scans the QR code on the card.

All warranty details are instantly accessible, saving time and paperwork.

A new standard in customer experience

Thanks to Coupontools, Linssen Yachts has transformed their customer service into an exclusive, digital experience. Marketing Manager Paul Beelen explains:

"After an extensive search, we turned to Coupontools to digitalize our customer and family cards. We used to have plastic cards, but now everyone easily stores their card on their phone. During the BOOT Düsseldorf trade show in January 2025, we immediately saw the results: visitors were registered faster, and the details of their yacht were instantly in our system. The integration with our newsletter worked perfectly – within a few days, 15% of our contacts had installed the card, and that number continues to grow."

Why customers and Linssen Yachts are thrilled

• Simple and modern

  
  

No hassle with paper cards or administration. Everything is digital and well-organized.

• A personal touch

  
  

Personalized cards and targeted push notifications strengthen the bond between Linssen Yachts and their customers.

• Data that delivers results

  
  

Scans and interactions provide valuable insights, giving Linssen Yachts a clear understanding of customer needs.

• Sustainable and innovative

  
  

No paper, less waste, more convenience. Customers appreciate the modern approach.

A win-win with Coupontools

Thanks to Coupontools, Linssen Yachts transforms their customer service into an exclusive experience. From the personalized membership card to the practical warranty card, it’s all about convenience, luxury and innovation. Customers feel special, and Linssen Yachts can focus on what they do best, making people happy with stunning yachts!

Ready to sail into the future?

Discover how Linssen Yachts is taking their customer experience to the next level with Coupontools. For more information, visit: https://www.linssenyachts.com/en/.